I purchased a new 2013 Silverado last year in Aberdeen. Tyler who I believe now to be working in finance was at that time working on internet sales. He seen that I was online and contacted me within an 1/2 hour of me going to another dealership with a verbal commitment to buy their vehicle. He asked me for 15 minutes of my time so that he could try and earn my business, and he did just that! I have bought several vehicles in the past but I never had the feeling that I came out on top like I did with Tyler. That guy went to work for me and had a truck waiting for me ready to go the next morning all the way from Oregon. He beat the cutthroat competition hands down. That experience helped me entertain the thought of upgrading to a 2014 four door Silverado. Sounds easy but convincing my wife and going against my normal way of thinking because of the fact I just knew I was going to take an unjustifiable hit I nearly passed on the thought. I called Tyler earlier in the month and he said he could set me up with a good trustworthy sales rep if I decided to come that way because he was now in financing. So I got my wife in the truck for a nice little mid winter drive and LOW AND BEHOLD I ended up 35 miles away right in your lot! Michael Flanigan was their to assist me in any way he could, and did a fine job at that....... no pressure....... he was mentored well. With the rebates I was offered $700 more than I owed and stepped into a truck I couldn't be more happy with at a price I believe only Five Star could offer! Even got a Linex liner thrown in. You have a couple employees that I have dealt with personally, and I feel confident in saying that they are truly an asset to you and what you are supposed to stand for.
–Gary S., Shelton
Great staff, worked very hard to keep my business. Allen Erickson, Tyler Griffin, and Mike Flannigan went the extra mile "seal the deal". I will continue to do business locally and past the word to others, as I have in the past.
– George O., Aberdeen
The salesman, Mark, was SO helpful. My car was totaled in a flood, and he found me the car that we wanted. He went through hoops to find me the perfect Camry! He was able to communicate with me through texts, since I was SUPER busy with work and that was the most convenient way to contact me. The manager came out and greeted us and worked fabulous prices with us. The finance department made the paperwork SO easy and fast. I've had my car for about a week now and I am loving it! I love the Toyota care program and I genuinely feel like I am appreciated and cared about as a customer.
– Crystal L., Aberdeen
I do business with Five Star because of the concern, care, and efficiency of dealing with Gale Inmon. I feel that I can call him at any time with a question or concern. He is genuinely interested in taking care of any problem I may have with my car. He truly makes me feel like my business is valuable. Five Star is fortunate to have such a quality individual working for them.
– Mary L., Hoquiam
I've been doing business with Five Star for over 15 years and wouldn't go any where else. The people are friendly and honest, they go out of their way to let you know they appreciate you as a customer. Highly recommend this dealership.
- Theresa W., Montesano
Five Star is the best in every way! The service staff is the very best I have ever worked with, friendly & efficient.
– Jessie E., Ocean Shores
They all need pat on the back!!!!! Very good guys, thanks again.
– Duane N., Aberdeen
Came in for 30,000 mile oil change. Was told it would be an hour and a half wait so left and returned an hour later. Our car was taken right in and approximately 45-50 minutes later we were on our way.
– George B., Ocean Shores
I was treated excellently, I don't have any problem with referring them to everyone I know.
– Richard N., Elma
Everything was wonderful and went very smoothly! Thank you for all your help!
- Amanda G. – Portland, OR
The sales staff and the finance department were easy to work with and put no added pressure on us to purchase the truck. You have a great staff and I can t wait to use your service department. Your new building is a great addition to the harbor and the service is exceptional.
– John M., Aberdeen
Great buying experience and an even better deal!
- Laurence E., Olympia
This was our second new car purchase from Five Star and we had a good experience both times.
– Thomas L., Marysville
Good people and trustworthy.
– Donald E., Aberdeen
The service was great. I would recommend your dealership to family and friends.
– Beatrice G., Hoquiam
Five Star is the best in every way! The service staff is the very best I have ever worked with, friendly & efficient.
– Jessie E., Ocean Shores
This was one of the best, enjoyable and non-pressured vehicle purchased that I made in my lifetime. The sales team was there when we needed them for support, very knowledgeable about the product at hand and went the extra mile to make this purchase enjoyable for my wife and I. I will most definitely purchase our next vehicle from Five Star Toyota!
– Jay P., Raymond
Dealing with 5 Star was awesome. They found the car that we wanted and then when it was here our sales Rep Mike Flanagan was awesome in showing us how everything worked and made sure we knew he was always available if we had any questions. The entire staff we dealt with were knowledgeable and friendly. We love our new Buick Encore and look forward to dealing with 5 Star in the future.
– Grace R., Hoquiam
Big thanks to Jon and the entire 5 Star Toyota crew. You guys are great to do business with, no hassle, honest, direct and to the point. Thank you!
– Matthew L., Kalama
Mark is great to work with, recommend him to others!!
– Jeffrey W., Aberdeen
Mark, Allen and Aaron were all great. Couldn't have been a better experience.
– Douglas P., Aberdeen
I really liked working with Shaun Casey and Tyler Griffin, the finance manager. They are both valuable young men to your business. They seemed to know their product and were pleasant and straight forward to do business with. Thanks to you all!
– Annette L., Aberdeen
Sales Rep was the best we have had in comparison to any other dealership we have dealt with in the past. We will look to do all business with Five Star before ever going to Olympia again. Thank you for having Sale Reps that are personable.
– Teresa R., Elma
It was a very pleasant shopping experience and I am glad to be a local residence buying from a local dealer.
– Craig C., Aberdeen
The whole team was very helpful and kind. Thank you!
- Kristin K., Seattle
Mark was very helpful with the whole car buying process. He made the whole thing stressfree and worry free as possible. It was definitely worth driving 1.5hrs to go to Five Star. I would definitely recommend this dealership. Everyone at the dealership was friendly and accommodating. Thank you for the wonderful service.
- Jewell R, Spanaway
Michael Flanigan was the best sales man I could ask for. He helped me with so much. It was AWESOME how they worked to get me into a car I love!!!! I am very happy. Thank you guys so much!
– Jamie D., Olympia
Nice place to have your vehicle serviced. Thanks again
- Duane N., Aberdeen
I have always had my Prius searched by Five Star. Victor has kept me up to date and given me insight as to what might be coming for maintenance. He, Gale and Jeramy are important assets for Five Star.
– Benjamin W., Aberdeen
Enjoyed working with the staff, very professional and to the point. No hassles!!!
– Kirk G., Montesano
Very nice lobby and waiting area... Everyone was so nice.
- Jody E, Hoquiam
The Sales Team at Five Star is Amazing! I called Sunday in regards to locating a 2015 Tahoe, by Tuesday night I was driving my new Tahoe off the lot. They took the time to find exactly what I was looking for and for the best price possible! I was very please with the service provided and will refer others to your place of business. I like to keep my business on the Harbor and the sales team proved to me that I made a smart decision.
– Justin J., Aberdeen
They were honest about the things I wanted done and helped me avoid needless charges. I appreciate them saving me money and I will have all my work done there in the future. Thanks
– Cheryl A, Westport
Enjoyed working with the staff, very professional and to the point. No hassles!!!
- Kirk G., Montesano
While I went in to purchase a new vehicle, I walked away with a lease and am extremely happy with the deal I received and the new car I'm driving. This dealership is over a hundred miles from our home, but I think we would drive back for our next purchase because of how relaxing the atmosphere is and because of the staff is very easy to work with during a stressful car buying experience.
– Shava F., Lake Oswego
The sales people and financial person was absolutely great to deal with and I look forward to having a great experience with Five Star for the next few years and my new Rav4
– Mark C., Montesano
The Salesman Arron was awesome. I called ahead, as soon as the dealership was open and he went out to make sure both cars we were interested in were on the lot. The Sales Manager Aaron was excellent and answered all the questions I had ahead of time. I also was in contact with the Internet Sales Manager Mark who called me back and was in contact via email regarding the Truecar pricing for going through USAA. Great first experience using USAA. Once we got back to financing Tyler, Finance Manager, was able to make everything nice and smooth. Everything was ready to go to be signed. I can't say enough about this Dealership. Totally worth the drive up from Vancouver. Thanks to everyone there, lot attendants included for everything and making it an excellent experience for us.
– Nancy B., Vancouver.
Always the best service. Friendly people who treat you right.
- Patrick M, Hoquiam
Shaun Casey and each person I encountered along the way was very kind and professional.
– Kylie N., Auburn
Salesman Mitch and all other staff members we worked with were very helpful and courteous. We think our new truck is awesome!
- Cal B., Raymond
Overall, I had a good experience with your dealership. The pricing of your vehicles seems fairly consistent with other competitors (e.g., Olympia). The sales associates were very knowledgeable with the product. The sales associate who dealt with me (Tim) was excellent and a straight shooter. The only downside to the dealership was the lack of color selection on the particular model that I was purchasing, however, we are completely satisfied with the color we purchased. I will definitely do business with 5-Star Motors again.
– Andrew B., Aberdeen
To be out of town visiting family in Ocean Shores when your vehicle fails and you're two hours from your own dealership is not the situation I wanted to be in. I was more than pleased to find a Toyota dealership in Aberdeen and was able to have my car repaired the next day. All staff, from those in the showroom to especially those in the Service Dept, were extremely kind and very accommodating to both my sister and I. Naturally, I was a little apprehensive about my drive home alone to Tacoma, but car ran very well with no mishaps, As much as I trust Larson Toyota Tacoma and their service team, I now have that respect for Five Star as well. Thank you for taking care of me!
– Pat M., Tacoma
I enjoyed the service, took me home and picked me up when the car was ready. Thanks
- John A., Elma
The gentlemen were cordial, professional and extremely knowledgeable. There was no pressure to make a sale, which was greatly appreciated. Thank you for making a usually dreaded shopping experience pleasant.
- Jane S., Cosmopolis
Thank you Five Star!
– David R., Hoquiam
Allen, our sales person was great to work with.
– Delvin Z., Ocean Shores
The employees of the Service Department were courteous and professional. I highly recommend this dealership!
- Donald E., Aberdeen
I appreciated the "no pressure" service I received, but at the same time was impressed with the willingness to have me be satisfied with my new vehicle.
– Judy D., Ocean Shores
The whole staff worked with us to successfully complete the sale. Thanks gang!
– Robert K., Kent
What great service. Victor and Gale were spot on and professional in every aspect. I utilized the shuttle as the appointment was longer than I anticipated. I live in Westport so I really appreciated that service also. The driver was fantastic and I was very comfortable with his driving skills. Thanks again.
– William P., Westport
I had researched ahead of time what type car I was looking for, and was very pleased to find the exact car I was looking for here locally. I have anxiety which made shopping for a car harder for me, but my sales rep. Paul Wood was very friendly & helpful. He dedicated his time to me, showing the vehicles and helping me with the whole process. I would not have been able to shop for a car without his help. Also had great help from general sales manager Allen Erickson. I want to give a big Thank You.
- Kari P., Aberdeen
Allen was awesome. I love my Tundra from Five Star in Aberdeen.
- Bryan T., Bellevue
Five Star Toyota is the only place we use for our service and repair needs. We've never had a bad experience.
– Leonard B., Hoquiam
All staff that I dealt with were friendly and very helpful. No pressure but willing to answer all my questions questions.
– Steve S., Tokeland
Dealership treated us very well. We are return customers, and I am certain we will be future customers as well.
– Vanessa C., Hoquiam
John Eilers absolutely rocks. I have no questions as he answered all my questions when I bought the vehicle. I am totally in love with the Toyota Highlander I bought.
– Deborah K., Aberdeen
Spencer was great to work with wasn't pushy at all just wanted to get the right truck for me... Best car salesman I've ever dealt with! Allen the boss or what ever was a great guy... Extremely easy to deal with and I was very happy... It was the easiest deal I've ever made at a car dealership! I would definitely do business again! Great staff and service, and I'm usually not easy to please!
- Tyson B., Montesano
The service department went over and beyond our expectations. They went out of their way to accommodate us. We were very pleased with the speed in which we were taken care of. Wouldn't think twice about telling any of our friends and family about our experience. Thanks so much.
- Cheryl A., Westport
Toyota is lucky to have Five Star Toyota selling its products. Excellent dealership.
– James O., Gig Harbor
The guys at Five Star did really well. I was going to Toyota of Olympia when they offered to match what Toyota of Olympia was offering.
– Kara J, Hoquiam
Thank you for the great truck, staff was friendly and worked hard to get us in and out with our new vehicle as quickly as possible.
– Marc C., Aberdeen
It was a busy day on Saturday, but the salesmen were great and worked late for the customers. They kept their work professional though it had been a very long day for them. Thanks to Allen Erickson, I got a very good deal for my 2014 Blizzard Pearl Prius III + Solar roof, no hustle and was really easy. It was worth it to contact the Internet Sales Manager instead. Also, thanks to Tim who handled 2-3 customers all at the same time on that day.
– Yulius L., Everett
Wow! I found the perfect truck on Auto Trader and made the call. I live 5 hours away but the next day my beautiful truck was delivered to my front door. The driver Dick was wonderful. Paperwork was easy, Allen and Mark made it happen. Thanks!
– Brenda U., Pasco
I had originally test drove a car at another dealership, but Mitch made my experience so easy I bought my car from him.
– Juliana M., Hoquiam
Thank you Tim Costner! You provided excellent service and a "no stress" purchase. We are very pleased.
– Michelle M., Quinault
I couldn't be happier with Mitch Edwards and Toyota of Aberdeen. He was able to answer any question I had and was able to find the exact truck that I wanted and then he got that truck for me in a very timely manner! I will recommend anybody else that is looking for a new vehicle to go to Mitch and Toyota of Aberdeen!
– Andrew M., Amanda Park
Sales consultant (Mitch Edwards) made my experience of buying my first new truck excellent. Treated my family with respect and dignity. Great experience.
- Aaron G., Aberdeen
Thank you for everything you do! So grateful!
– Emily D., Aberdeen
I have purchased 6 vehicles from this dealership, (2 new and 4 preowned) though only 3 were under the present Five Star name. We did shop around and found no better deals within reasonable distance. With Five Star, servicing and repairs have been timely and accurate (and nice comfortable waiting room) I have driven in twice with a question on the Prius I couldn't answer from the manual. Because I am a regular customer I got a quick check, fix, and answer to my question at no charge. Auto work, repairs and servicing, is expensive everywhere, but I don't feel costs are inflated in any way, and I feel confident when I drive away that I am driving a well cared for car. The service department personnel are great to deal with.
– Lowell A., Montesano
Always a pleasure dealing with the guys in Aberdeen
- Joseph C., Ocean Shores
Always great service and the friendliest people around.
– Patrick M., Hoquiam
We brought the car in for a headlight change and were on a tight schedule, so the guys got right on it and we were even early for our next appointment.
– Joseph C., Ocean Shores
Everyone was great. Victor and Gale were fantastic, great choice in hiring those two. Good job Jeremy
– Douglas G., Bothell
My experience at your dealership has always been excellent. I am still driving my 2000 Toyota Sienna I bought new in 2000 from you. Service staff always helpful. Tim is an excellent salesman. Friendly, understanding, and knowledgeable.
– Robert S., Cosmopolis
Mark is an asset to your company, as he has handled all our concerns very professionally and honestly, if we decide to buy another car Mark and Allen will be on the very top of our list.
- Sameer S., Astoria
Very pleasant transaction, salesman and finance department were very wonderful to deal with!!
- Becky N., Raymond
The staff was very friendly and helpful from the time I drove in to have my tires check and then decided to purchase a new car. Everyone went out of there way to be helpful and work around my schedule.
- Jody E., Hoquiam
Have bought at least 6 vehicles from Five Star and always work with John Eilers....the best to work with and totally painless!! Love my Traverse!!!
- Gayle R., South Bend
The service center crew is always great when ever I bring the Rav in to have an oil change. They all have a smile on their face and ask how my day is going. I appreciate how friendly they always are and the big one to me…working at a bank we are to know our customers by name and the crew at Five Star also does that and they don't see me as often as I see my customers but they still know me by name when I walk in. As always, a perfect experience. Thank you to the staff at Five Star Toyota.
- Brandi E., Aberdeen
Great sales person (Mitch) made us feel very comfortable and just a fun process. Purchasing this car was the easiest ever. Thanks!
- James C., Elma
They did a very good job!!
- Mary B., Hoquiam
Victor recommended valve cleaning and we improved our mileage by about 2 mpg.
- Melodie R., Buckley
Everyone was very professional and friendly. Will definitely be back.
– Jody E., Hoquiam
I like Five Star because of their shuttle service. I can leave my car and they take me to work. I don't have to spend a couple hours on my day off to get my car serviced, so it's great.
– James S., Elma
Second time I have purchased a vehicle from Five Star, so far have treated us well and very professional.
– Herbert N., Aberdeen
My sales person was empathetic, professional & kind. Demonstrated integrity, definitely would refer friends & family.
Colleen P., Ocean Shores
I would like to let you know that the customer service that I received from Allen, Mathew and Mark was really what sold the car. The personal emails instead of template emails really makes you feel like they care. Thanks
– J.Niels, Satsop
Five Star Toyota is the BEST!
– Ann Mills, Westport
This dealership treated me like royalty from the first phone call. Very happy we decided to do business with our local Chevrolet dealer, Five Star Chevrolet!
- N. Miller, Montesano
They are a bunch of great guys... always wash my car when they are done, ask if I need any thing while waiting.. coffee etc. very pleasant group of men and women. I am very happy i went to them to buy my car. Thank you!
- M.Bailey, Aberdeen
Always great friendly service, that is why I keep coming back!
- C.Trusty, Oakville
Both Gale and Victor are kind and are willing to explain away any confusion or answer any questions I have for them. I keep coming back.
– B. Watson, Aberdeen
Tyler was great to work with, he was very patient and explained the different loan options for us to choose from! We ended up with the best scenario for us! And he had my car delivered when it came a day late! It arrived in perfect shape.
– N. Thompson, Olympia
Ricky was so helpful, explaining many of the functions of the Prius for me. And he made sure the car was in pristine condition before I drove it off the lot. Thank you Ricky.
– E. Beaupied, Tacoma
We are new to town and were very pleased with the service. Thank you. We will be back!
– B. Biddle, Montesano
Always very good service here. My car was ready earlier than expected and the cost was amazingly low. I was even offered help putting my key fob back on my key chain.
– D. Bielski, Aberdeen
Excellent service. Personal and friendly.
–V. Helton, Aberdeen
We are a long time customer of Five Star. They are always friendly and really care about meeting our needs. Love the free car wash when having our vehicle serviced! Wouldn't go anywhere else.
– M. Wincewicz, Montesano
– T. Martin, Aberdeen
Tim was great and easy to talk with. He took extra time to make sure we understood every thing about the car, even to the point of staying after hours.
– D. Babcock, Bonney Lake
They were so fast! Always enjoy going there.
J. Stull, Ocean Shores
I have always bee treated respectfully a Five Star. I have never had a problem getting in to get my car serviced. I have been dealing with them for over 6 years with this particular vehicle, an when I am ready fo a new vehicle that is where I will purchase it.
D. Anderson, Hoquiam
Five Star has the best service department ever. Special kudos ot Gale Inmon.
J. Pence, Westport
Nice place to have your car or truck serviced. Very nice people at the service desk. Thank you very much!
D. Nations, Aberdeen
We are very impressed with the service at Five Star Toyota
D. Fry, Pacific Beach
I’ll definitely will be back.
N. Cegelske, Ocean Shores
I will take my car and truck to them again. Very good service
R. Crow, Aberdeen
I always receive great service from Five Star.
William T., Aberdeen
The service staff goes out of their way to make sure that everything is don correct and on time. They also make sure that if you need anything such as a ride or rental car, you get it.
Joy M, Aberdeen
I was given a ride to and from the mall when the servicing of my vehicle was done. I appreciate this little gesture, made me feel special.
Mary M., Aberdeen
Above and beyond good service. Thank You!
Doug R., Hoquiam
Loved the shuttle service to and from Safeway, helped me get two chores done at once. Thank You.
Keitha O., Ocean Shores
Always treated well. Jeramy is the best!
Karen J., Aberdeen
It is comforting to feel confident when a vehicle much needed was expeditiously readied. It is comforting to know that I will be treated courteously and as if I am important to your business as well as to my own. It is hard to find customer service done as well as those at your service counter.
Maurice F., Cosmopolis
I am completely satisfied wit the friendly professional service I always receive at Five Star.
Frederick H., Ocean Shores
Great service always. Thank you Gale Inmon for the quality service.
Erik K., Aberdeen
Your service personnel are the best!
Jon W., Hoquiam
Thanks for taking the time to talk with me about my Tacoma and showing that you care about what you do. It is nice to know that my needs will be met when I arrive to have my vehicle serviced.
Jerry R., Cosmopolis
Gale was extremely friendly, helpful and professional! And my mechanic, Justin was too. It was a pleasure to work with them and I will definitely bring my vehicle back when needed.
John T., Ocean Shores
Jeramy and Gale took excellent care of me as usual. Got me set up for a rental while my truck was being serviced. I can always trust them to take care of my problems. Thanks guys for excellent customer service.
Tanya M,, Montesano
Victor has orchestrated the care of our 22-year old Toyota 4Runner like a good doctor. It runs like a top.
Melodie R., Buckley
This is the fourth car I’ve purchased from Five Star. If they weren’t the best dealer in the area I wouldn’t have come back after the first. They always take the very best care of my car and me. Great experience every time we walk in the door.
Patrick M., Hoquiam
More than courteous and professional, they are all friendly and helpful people. It is a pleasure to come to Five Star.
Kathleen B., Ocean Shores
We Love Our New Car!!
We will be back again!!
Everyone was so helpful and knowledgeable!